Frequently Asked Questions


Do you have an in person showroom to see the products?
Yes we do! Call us at 770-692-0485 to schedule an appointment with customer service to review sample with you
How do I order samples?
Just shoot us an email and let’s start the conversation. Bethany@stirlingpromotions.com
What’s your support line to call to ask questions?
You can reach us Monday – Friday 8am – 6pm EST at 770-692-0485. Our production facility (pickup items) is open until 9pm Monday thru Thursday and 6pm Friday.
Where are you located?
Stirling Promotions – 137 Bledsoe Rd, Suite 103 Newnan, GA 30265
What decoration methods do you offer?
Great question! We offer a wide variety of decorating methods (most done in house) – screen printing, embroidery, engraving, direct to garment, direct to film, sublimation & promotional products.
Are there products on the website I can look at?
We list the brands we offer but since there is such a variety of products, we like to have a conversation to match you with the best option. Our team has vast knowledge of the products and you will not have to spend hours of your time looking for items. We do the work for you.


What happens once I place my order?
Order Confirmation Email: Once submitting your order, you will receive an order acknowledgement detailing your order in its entirety. Please be sure to review the order acknowledgement to ensure the Ship To Address, Product and Decorations are exactly as expected. Our service team will notify you of any changes in pricing. Digital Proof is Emailed: Within 48 hours our art department will create a digital proof which will be emailed to you for approval. ‍You Approve Proof: It is important that you approve your proof within 24 hours of receipt to ensure your order is not delayed. Any delays to approval of artwork will extend the turnaround time of your order. Use the link provided to approve or reject the artwork on the order. ‍Production: Upon approval of your proof, the order will go into production. ‍Order Products go through our 3 point QA check to ensure the products are up to our high standards, we want to make sure you’re going to love them! ‍Shipping: Once the order is packaged after QA, it is shipped under the method selected at order entry. UPS Ground: 3-5 Days to continental US.
Will I be contacted after I place my order?
For new customers, one of our awesome Account Managers will reach out to learn more about your brand. It is our goal to partner with our customers. For returning customers, there will not be any communication if there is no questions on your order.
How does our pricing work?
Everything we do is custom made. There are many different decorations methods that we can recommend and garments that vary in pricing. Please reach out to our sales team to start the conversation.
Will I get a proof before my order is produced?
Orders will receive an art approval for every order, to ensure that you are 100% satisfied with the products prior to them being released to production. If you are not satisfied, please reject the proof, and add your request into the comments.
Can I change or cancel my order?
After a proof has been approved, the order is in production and cannot be canceled. If you need to change your order after order placement, please contact us ASAP 770-692-0485 and we will provide you available options.


How much is shipping?
It depends on where your package is being delivered to and how much it weighs. We get a very good rate but can also ship on your UPS account.
Can I ship on my own account?
Stirling Promotions ships UPS Ground for all domestic shipments. We are able to ship your order on your UPS. Please leave this as a note on the order, or contact us to have this updated on your profile.
Do you offer shipping to multiple locations?
Yes we do! We offer many fulfillment options to ship product to multiple addresses. Please contact us to have this updated on your order.
Do you offer international shipping?
Please contact your sales rep for more information.


What type of payments do you accept?
We accept all major credit cards, ACH, checks & cash (in house).
Do you offer payments on installments?
We currently need to have 100% payment before we start the order. Terms are available upon request and approval through our accounting department.
Do you offer NET Terms?
Net 30 terms are available to companies that have a history of purchasing through us with approved credit line. Contact us for application.


What file types are needed for my order?
If available, we prefer high resolution AI, PSD, PDF, JPG or PNG files to be submitted. However, if you do not have this available, we will take any file types that you have available. Our art team will work to make sure the artwork is acceptable before sending a digital proof for approval.
Can I request specific PMS colors?
Yes, you can request any Solid Coated PMS color. During the proofing process our artwork team will provide you with PMS colors for approval. Please take note of these, as this will be the color utilized when branding your logo.
Do you keep art on file?
Yes, all artwork is kept on file, and assigned a number after the first order. You can always reference this for reordering.
Can you create a design for me?
Yes, we have a full design team on staff that can bring your reality to life!
How big can you print my design?
Depends on the printing method you select. We have many different decorating methods you can choose from. Please contact a sales representative to start that conversation.